Business Intelligence for IT: If you could measure anything ...What would you measure?

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Executive Summary

The CIO has a tough problem. The leading companies in the industry are innovating through technology because more and more IT is the key strategic differentiator. But IT isn't understood or fully trusted by the business. IT doesn't have equal standing in strategy discussions because IT is not seen as delivering value and isn't accountable like the business is. So IT's voice may not be heard. Is it possible that a critical strategic direction will fail because of this?

You can easily see the power of poor IT business intelligence by noting the CIO's continual challenge not just to prove the value of IT, but even more basically-to justify the IT budget. Proving the value of IT and demonstrating IT's strategic alignment with the business have made the list of top ten challenges for CIOs for more than a decade

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