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If a single word defines the business environment a decade into the third millennium, its complexity. As organizations get larger, adopt complicated structures, become increasingly international, and deal more with outside vendors for key parts of their operations - all accelerating trends that show no signs of abating - new pressures are put on individuals at all levels. Over the last 30 years, organizations have tried to build or improve their communication systems, introducing intranets and other technology tools. They also have pinned their hopes on matrix management structures and cross-functional teams as workplace innovations that should promote a freer flow of information. But these efforts have proven insufficient at closing the knowledge gap for middle and senior managers.
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