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Too often human needs get overlooked in system design. The focus is on technology - architecture, components, modules, interfaces, and data - all of which are important and costly to get wrong. But also important is what the humans need to do and their ultimate objectives. It is universally recognized that in order to survive, an enterprise needs to be efficient, economical, flexible and lean. Much of this can be accomplished with sheer technology, but the needs and objectives of the humans are still paramount. Humans make the strategic, innovative and creative decisions that technology must support.
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