Business Process Improvement in Organizational Design of e-Government Services
This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this paper, the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to two days. This has been achieved by the use of a new Business Process Reengineering (BPR) implementation approach that was developed by the Utrecht University. The implementation approach is based on a combination of Enterprise Information Architecture (EIA), Business Process Modeling (BPM), Knowledge Management and Management Control methodologies and techniques.