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Knowledge about business processes is one of the most important assets of a modern organization. The knowledge about how an organization works, achieves its business goals, satisfies its customers' requirements and how agile the company is in these respects is essential for its various stakeholders inside and outside of the organization. However success of process management initiatives is highly dependent on the quality, completeness and expressiveness of the knowledge acquired. This knowledge is distributed, consists of different types and expresses different levels of abstraction.
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