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The discipline of Business Process Management aims at capturing, understanding, and improving work in organizations by using process models as central artifacts. Since business-oriented tasks require different information from such models to be highlighted, a range of abstraction techniques has been developed over the past years to manipulate overly detailed models. At this point, a clear understanding of what distinguishes these techniques and how they address real-world use cases has not yet been established. In this paper, the authors systematically develop, classify, and consolidate the use cases for Business Process Model abstraction and present a case study to illustrate the value of this technique.
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