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In the early to mid nineties, Business Process Outsourcing (BPO) along with IT Outsourcing (ITO) became the new mantras for driving down costs as well as improving quality and efficiency. BPO has fast become one of the primary means of cutting back on costs and has also resulted in becoming a 'Job-cow' for emerging economies like India, China and Philippines. Companies of all sizes, large to small, and everything in between, have been outsourcing part of their business to service partners. By doing so, companies have been able to leverage economies of scale and inexpensive labor to increase their own margins.
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