Cloud

Business Services and the Cloud: A Winning Combination for BPO and Captive Shared Services for Non-IT Function

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Executive Summary

The benefits that clients, service providers and investors can expect from Cloud Computing are significant. The market will continue to reveal the inherent opportunities of this new service paradigm. It is true that it takes time and effort on the part of both clients and service providers to get to a point where they can properly realise the value the Cloud concept can provide. It is also true that if service providers are not working on a strategy to develop integrated SaaS and BPaaS cloud solutions now, they will lose the competitive race. The benefits for clients are just too compelling.

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