Networking Investigate

Business VPN Service Management and Assurance

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Executive Summary

Achieving operational excellence is the goal of every service provider deploying business Virtual Private Network (VPN) services. This is a complex interaction that involves getting to market with the right business VPN service offerings and satisfying customers while keeping costs down. Good management of the network plays a significant part in achieving this goal. The Alcatel-Lucent 5620 Service Aware Manager (SAM) plays an important part in helping service providers to achieve operational excellence with their business VPN services. The Alcatel-Lucent 5620 SAM provides operational benefits from the time the "Tin is in the ground" through the full life cycle of the service, including commissioning, provisioning, assurance and mediation.

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