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The cost of procuring, implementing and maintaining a powerful case management software application is often a heavier burden than most agencies realize. Due to the high costs associated with maintaining hardware infrastructure and dedicated IT staffs, many agencies are now beginning to search for alternatives to traditional, on-premise software implementations. One alternative to traditional software, commonly referred to as Software as a Service, has emerged to become a major force in the IT market. The purpose of this white paper is to discuss the problems that agencies face with traditional software procurement and deployment, introduce the Software as a Service methodology, and discuss how it might resolve these issues.
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