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CA IT Process Automation Manager (CA IT PAM) provides a centralized and structured approach to operations management by enabling one to define, build, orchestrate, manage, and report on automated processes spanning across different teams and roles in the organization. By automating routine administrative tasks, CA IT PAM improves operational efficiency and incident response handling, and ensures best practice and regulatory controls compliance. This paper is one in a series of papers providing best practices for making the most of the CA IT PAM implementation. The focus of this paper is on general best practices when using CA IT PAM. Additional best practice documents are available and include topics such as Maintaining Availability, Security Considerations and Performance Optimization.
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