IT Employment

Call Center Ergonomics - I Can't Stand to Sit

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Executive Summary

Who hasn't thought, "I can't sit at my desk any longer!" Call center employees spend the majority of the day sitting at their computer. A fresh look at Sit-to-Stand workstations provides a unique twist on the benefits of call center ergonomics for employees. This white paper discusses how frequent position changes can help to prevent work-related repetitive stress injuries and how to incorporate ergonomics into workstations. To back up a little, what does ergonomics really mean? Essentially, ergonomics is designing the workplace to maximize productivity by reducing user fatigue and discomfort. Relative to a call center, ergonomics means designing computer workstations that allow employees to be comfortable, and thus productive, while spending the majority of the day at their computer.

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