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Customer care services are considered a critical component of a successful business. For this reason, call center services have become an essential element of the Customer Relationship Management (CRM) model. While, large and established companies are using customer care to their benefit, small companies are still shying away from call center services. In a world where customer loyalties switch faster than their clothes, hiring call center services is inevitable for a small business. It becomes even more important if the company is planning for growth.
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