Software

Call Center Trends: A Glimpse at Developing Issues, Technologies and Trends

Download Now Free registration required

Executive Summary

Call centers an industry term that includes outbound telemarketing, inbound customer service, and other sales related, face-to-the-customer operations have remained the fastest-growing segment of corporate office environments and operations for almost two decades. They have seen explosive growth not only throughout North America but also in Europe and the Asia-Pacific region - particularly in India. The major headings below to facilitate discussion of important trends in the call center industry include technology, recruitment/retention, infrastructure/ operations, site location, remaining opportunities, and extrapolating (Predicting) the future.

  • Format: PDF
  • Size: 226.7 KB