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The measurement of call quality from end users perspective is emerging area of research on speech quality in telecommunication networks. The research is focused on deriving the call quality parameters from end-users perspective and visualizes, escalate the critical call quality. Also, proses the method of redemption of call charges based on call quality parameters perceived. The research proposed and developed measures certain call parameters during the call and provide average scores at the end of the call. Call quality for the bundle of calls is derived based on the aggregation of successful call parameters which gives the overall call quality measure. The call parameters used in the authors' research were Signal Strength, the successful call rate, normal drop call rate, handover drop rate.
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