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There is a new requirement arising from the Payment Card Industry Data Security Standards (PCI DSS) issued by the PCI Security Standards Council. The PCI DSS is a far-reaching standard that addresses many areas of architecture, working practices and other critical areas. Merchants are in effect forced by their banks to meet these standards and will either undertake self-assessment or pay third parties to undertake compliance reviews on their behalf. This paper discusses how to bring the call recording infrastructure to meet the PCI standards.
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