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The first success factor is forming a true partnership with your vendor or the consulting company you engage to help with you CRM solutions implementation. When you made the decision to proceed with a CRM implementation there are risks involved. These risks should not and cannot be undertaken by the customer only. The vendor or consulting firm should help to mitigate these risks by forming a working relationship that enforces vendor commitment not only throughout the period of implementation but for at least one financial year which should typically be the measurement period for CRM project performance.
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