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SaaS (Software-as-a-Service) is a rapidly growing way of delivering business applications in companies. Today, there are over 120 vendors providing solutions across more than 40 business areas, everything from sales force automation to accounting, web development to dispatch management. The role of I.T is changing rapidly. Long gone the days when "Keeping the lights on" justified existence. Business wants more and they want it faster. Outsourcing and off-shoring have had mixed results in keeping up with business demands. SaaS will account for an increasing proportion of IT implementations. It will change the profile of skills that IT has to deliver and reduce operational overhead. A strategy to adopt SaaS will require an internal programme to change IT organisations.
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