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A good product is a usable product. Usability includes all features that make the software usable for its intended users. It encompasses installation, learning, being able to perform all intended operations of the software in the most effective manner with the quickest turnaround time, thus enhancing productivity. It also means doing things with none or minimum errors and with none or minimal prompts/ assists. If users can accomplish their intended tasks with the software, the software is right on target!
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