Outsourcing

CAPTIVE 2.0: The Next Generation of Indian IT and BPO Captive Operations

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Executive Summary

The captive model is evolving and is sustainable. Company-owned captive operations hold broad appeal because of persistent concerns about Intellectual Property (IP) and security in outsourcing, the opportunities to build domain knowledge globally, and the prospects of driving standardization and re-engineering without potentially conflicting commercial interests. Captive units based in India have emerged as strong offshore delivery vehicles for businesses, primarily for contact centers, back-office processes such as finance and accounting, research and development, and IT related work.

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