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This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services delivered by an in-house team or contracted through a consultant or systems integrator such as Avaya Professional Services. In all cases service professionals identified strategic communication changes that enabled companies to reduce costs and enhance revenue by maximizing the efficiency of their business users and businesses processes. Unified Communications (UC) is delivering positive results by enabling businesses to achieve breakthroughs in operational performance. Benefits have been documented in both the user productivity (UC-U) and business process (UC-B) categories.
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