Centralized Self-Service Password Reset: From the Web and Windows Desktop
For companies of all sizes, the task of supporting users can prove to be taxing on the IT staff, especially the help desk and administrators. Most studies show the cost of password resets can range from $25 to $75 per incident and make up around 30 percent or more of help desk calls. This paper provides ample reason and demand for password reset and recovery tools which empower the user. By allowing users to self-service their own account and password management needs, organizations can effectively offer 24/7 access and maintain productivity.