Challenge of Wireless and Mobile Technologies in Government

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Executive Summary

E-government enables the delivery of public services in faster, more convenient and value-added ways. The move by the government to implement a comprehensive programme of on-line, real-time service delivery is based on a commitment to utilizing information and communication technologies to leap-frog development, and hence addresses service delivery inefficiencies as quickly as possible. Mobile technologies provide the opportunity to both reach citizens who are currently under-serviced by government, largely as a result of the lack of land-line connectivity, and to provide greater convenience to all citizens who are already accustomed to using their cell-phone as a primary means of communication.

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