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The decision to change is one thing. The readiness to change is something else. The internal barriers that need to be overcome before companies can change are often the reason many change efforts do not succeed. Two surveys are used to assess change readiness: one from a senior management perspective and the other from the perspective of employees. Part of shaping the context for change involves understanding how the change impacts where key stakeholders stand on the change. Creating a Stakeholder Impact and Support Map allows you to begin to understand where the major advocacy and resistance will come from.
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