Leadership

Change Management For Shared Services And BPO, Part 1

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Executive Summary

Establishing new policies, procedures and processes is not sufficient on its own to ensure successful organizational transformation. Research shows that over 80 percent of projects fail when 'organization transition issues' aren't addressed. When people aren't adequately prepared, some will deny or resist the change. People's reactions to change vary according to: Their ability to understand the change; Their ability to cope with/adapt to the change; How they will benefit from the change; What they will lose as a result of the change.

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