Enterprise Software

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project May

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Executive Summary

ERP applications like SAP have a "Single source" of information creating a need to develop understanding of business processes. Duplicate entry tasks are eliminated and the degree of data accuracy is increased. Organizational processing speeds increase over time (after the initial learning stage downturn) and the dependencies between departments increases requiring a level of cooperation that makes some tasks and jobs obsolete. Employee skill level and performance increases (Scott and Sugar 2004) making knowledge transfer techniques, like training, a critical component for long term success. One of the biggest problems in workforce preparation for ERP applications like SAP is the type of training they receive. The types of training one decides to use are all part of the knowledge transfer strategies, techniques, or methods to support business transformation.

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