Project Management

Change Without Pain: An Alternative Model For Year One Of Outsourcing Agreements

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Executive Summary

When you turn over the control of an important business process to another company, it is crucial that you focus on the sustainability of the relationship as much as the elements of the procurement phase. All too often, emphasis is placed solely on selecting the right service provider and on articulating the buyer's requirements into the contractual documents. This paper focuses on the pitfalls commonly encountered during the transition phase and why they occur. The paper also presents an alternative model, pointing out how to eliminate the tumultuous challenges during the first year or how to minimize their effect on the success of the relationship if and when they occur.

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