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According to a new survey by Forrester Research, 7 out of 10 enterprises are investing in collaboration solutions1 like unified communications. A majority of these organizations will outsource some or all of the software and hardware needed to enable their companies for collaboration. Today, there are many deployment options for unified communications, including: On-premises call control, Managed Customer-Premises Equipment (CPE) services, Fully hosted unified communications, Collaboration-as-a-Service (CaaS) and Hybrid model. This paper will help one understand the differences between the options and show how Cisco Unified Communications and Collaboration solutions gives one the flexibility to determine the best option for the business.
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