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Cloud computing promotes a new dialogue between business and IT decision makers. It allows decision makers to define business service requirements first and then decide how to balance the use of shared, internal virtualized IT resources and external public services most cost-effectively while maintaining required levels of cost, performance, security, and business resilience. This focus on business service priorities results in better IT resource utilization, reduced cost of operations, faster business service provisioning, and better alignment of IT spend to business service-level requirements. Although cloud computing still is in the early stages of development, IDC believes that it is poised to drive breakthrough speed and cost improvements in IT service delivery across the enterprise.
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