Date Added: Mar 2011
Information Technology (IT) solutions for businesses and enterprise are increasingly becoming service oriented. Instead of system management tools, the IT sector has started offering service management tools that provide user-friendly solutions and require less human effort. The service management takes into consideration the customers' viewpoint of the IT services, and hence is preferred by technical and non-technical users alike. On the other hand, the concept of cloud computing is also gaining immense popularity because it also adds significant value to businesses. Cloud computing ensures high scalability and availability of the infrastructure that may not necessarily belong to the business itself. This paper attempts to develop an association between cloud computing and service management techniques.