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As organizations automate more and more of their manual processes, the Internet is increasingly becoming an important tool in the delivery of IT services. Several years ago, organizations purchased software on CD-ROMs and DVD media. Today, users have the choice of downloading software from the Internet or using their browser to access software that runs outside the organization on Internet servers. The use of external software on Internet servers is called Software as a Service (SAAS). Instead of writing software for a workstation, software developers are now writing software programs that run on Internet servers. This software may run on servers outside the organization on other companies' data centers.
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