Enterprise 2.0

Cloudy With a Chance Of... Great Service!: Fair Weather in the Cloud Requires Management of the Service Value Chain

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Executive Summary

With the evolution of the cloud-connected enterprise, Service Value Chain Management becomes a crucial component of success. Now that multiple service providers - whether from within the cloud, from internal IT, or from traditional outsourcers - are lining up to deliver value to businesses, it is more critical than ever that service management solutions be implemented to protect the business, maintain cost controls, and maximize business value. Cloud computing has arrived and offers real business value when combined with an industry-leading service management solution. As one embarks on their journey into cloud computing, remember that the key to a sunny forecast among the clouds comes down to trust.

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