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Co-Operative Financial Services: 'Catch-Up, Compete and Conquer'

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Executive Summary

A concerted but 'Technology light' process reengineering effort is reaping benefits at Co-operative Financial Services. IBS reports from its Manchester HQ on what has been achieved and what is still to be done The process excellence team at Co-operative Financial Services has a floor of its own at the company's Manchester head office. Within this, there are rooms dedicated to specific projects, with the walls covered in notes and diagrams. Anyone from any business unit can visit the room related to its business project at any time and receive a walk-through of progress. The set-up means there is complete transparency and accessibility, rather than the need to convene specific meetings and subject people to Powerpoint presentations.

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