Collaboration Is the Next Game Changer in Customer Service

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Executive Summary

Today's business leaders are looking for better ways to maintain customer satisfaction and loyalty. A new white paper by ZK Research outlines the advantages of implementing collaboration technology to improve customer service and achieve greater collaboration with customers.

Case studies show how four companies have benefitted from using collaboration technology to evolve their customer service organizations. By looking at trends, case studies, and best practices, you can discover new ways to improve responsiveness, interaction, and self-service offerings for your customers.

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