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In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the global Internet are flooding the marketplace and commoditizing services. These disruptors release new offerings far faster than the time frame that traditional communication service providers have historically taken to launch new, value-added services. Scores of subscribers are switching from traditional land-line services to new service options available over high-speed Internet. And many are dropping landlines altogether in favor of wireless services. This executive brief examines the forces that are shaping the telecommunications landscape, and the role collaboration technologies can play in overcoming service challenges and reining in costs.
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