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Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though one may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of company. If they are ill-mannered, inexperienced, or unprofessional, it is a direct reflection of company to customer and one are faced with the consequences. So, understanding the relationship Technology Rollout Company has with its field technicians is very important. This paper is the final installment in this series developed to help one intelligently evaluate a Technology Rollout Company to ensure that deployment is as efficient and cost-effective as possible.
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