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This paper develops a conceptual model linking decision-making process with two important organizational capabilities (collective intelligence capability and knowledge management capability). The aim is to contribute to the management literature by identifying the interaction between the different dimensions and the mediating role of Information Technology. The authors' research question is to determine how organization can combine these capabilities and understand the role played by Information Technology. They find in the review of the literature that the interaction between the proposed capabilities creates superior values in order to enhance decision-making effectiveness.
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