Communicating For Results: Making Your Front-Line Communications More Effective
An increase in employee productivity and loyalty does not solely depend on perks or benefits provided to them. It also depends on the quality of relationship between employees and their direct supervisors. The process calls for making the front-line communications more effective. However, it is not a cakewalk to develop an effective front-line communication process. Organizations need to think strategically before devising an effective front-line communication plan. The paper examines dynamics of front-line communication in organizations.