Communication (And Coordination?) In A Modern, Complex Organization

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Executive Summary

This paper explains about the structure of communications in a modern organization. The authors analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period in calendar 2006. The basic question they explore asks, what is the role of observable boundaries between individuals in structuring communications inside the firm? They measure three general types of boundaries: organizational boundaries, spatial boundaries, and social categories.

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