Mobility

Communication Problems in Crisis Response

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Executive Summary

This paper describes five problem areas of communication that occur during crisis response. These areas are communication infrastructure, situation awareness, individual and organizational common ground, form and content of messages, and communication paths through organizations. Five focus groups with Swedish field personnel from national and international crises were performed. The main contribution of this paper is a hypothesis, based on the outcomes of the focus groups, about the relation between communication problems and how they interact with crisis response work.

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