Communications Network Centrality Correlates to Organisational Coordination

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Executive Summary

The authors explore the correlation between actor centrality and project-based coordination. By drawing from established coordination and organisational process theory, a text-mining tool is designed and implemented to measure coordination from a large dataset on organisational communications. Here, they provide effective mechanisms for: cataloguing coordination key phrases from electronic communications; calculation of coordination score based on project scope; construction of social network matrices using centrality measures; and approaches for exploring the association between communications network centrality and coordination score. They argue that actor centrality affects the ability of an individual to coordinate the actions of others.

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