Enterprise 2.0

Comparative And Strategic Role Of ERP In "Six Sigma" Quality

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Executive Summary

In quest for customers' loyalty and higher profit, industries try to bring customers' requirements to the forefront of their planning and strategies initiatives, and to make effective and informed decisions. The "Six Sigma" methodology, which is a new way to manage the businesses differently, has been the subject of many discussions across industries in recent years. While "Six Sigma" is aimed to reduce costs, improve quality and customers' satisfaction, its big picture is about helping organizations to modify and change their business approaches to producing goods and services through making informed and effective decisions. This paper studies the role of Enterprise Resource Planning (ERP) among selected industries for achieving "Six Sigma" quality.

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