Telcos

Comparison of Avaya and ShoreTel Unified Communication Solutions

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Executive Summary

Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive time and resources to manage.

By contrast, the ShoreTel Unified Communications system was designed from the ground up expressly for IP to provide a single, all-in-one solution that integrates a full range of communications capabilities.

The white paper walks you through direct apples-to-apples comparisons of different aspects of each solution, including:

  • Deployment and management
  • Redundancy and availability
  • Scalability and upgrades
  • Overall total cost of ownership (TCO)
  • Customer satisfaction ratings

The paper also demonstrates that ShoreTel UC offers numerous advantages that enable businesses to capitalize on the benefits of unified communications without adding costs or complexity.

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