Competing Today, Building for Tomorrow: Technology and the Future of Retail Banking

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Executive Summary

Today's retail banks face an array of challenges - from streamlining internal business processes and maintaining efficient client service operations to ensuring security, privacy and regulatory compliance. Communications technologies have become essential to meeting each of these challenges directly, integrating people, processes, knowledge and networks within responsive, purpose-driven operations. The key is to implement a communications network architecture that enables agile communication among the various components of a distributed retail banking organization. This paper looks at the prerequisites for long-term retail banking success, how IP communications satisfy those prerequisites, and how technology will likely transform retail banks over time.

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