Enterprise 2.0

Complementary Perspectives in the Value Chain on ERP System Implementation

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Executive Summary

In this paper, the authors report on an explorative empirical study on implementing ERP systems in SMEs. Representatives from the different links in the value chain; user, customer, consultant and vendor were interviewed to investigate the process. The function of the qualitative interviews is probing for information. The interviews were conducted to shed light on the experiences of the different links across the value chain, and to uncover potential challenges in the implementation process. The analysis shows that the informants have radically different experiences and understandings of the ERP implementation process, depending upon their position in the value chain.

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