Conceptualizing Supplier Relationship Management

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Executive Summary

This paper aims to conceptualize Supplier Relationship Management (SRM). It provides an overview of the objectives of SRM from the perspective of a buying company and proposes the structure of the required capabilities of the firm to obtain these objectives. The paper aggregates the previous studies on buyer-supplier relationships and participates in the discussions on relational capabilities of a firm. Based on the extensive literature view it is proposed that the capability of SRM consists of five elements being: Practices, commitment, trust, communication, and ethics.

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