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Even though the Einstein quote is well known, far too often one goes about the daily business doing the same things over and over and expecting different results. Many companies don't realize that what made them competitive five years ago may be the very thing that's holding them back now. Technology and process development continue the move forward. That proverbial wheel keeps turning out system enhancements targeted to increase productivity, efficiency, visibility, customer service, ease and flexibility. In order to use technology as a competitive advantage, it is essential to reassess both the system and process at a minimum of every 2 to 3 years.
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