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Conquering the challenges of the data center can be complex. As long as IT departments continue to couple commodity x86 servers from a variety of vendors with separately purchased business and professional software suites, IT complexity is likely to remain a significant issue, with the most conspicuous effects appearing along the fault line between hardware and software. CIOs and IT professionals who would follow industry advice to work on projects that advance the business are instead held back by the time and effort they must devote to managing and troubleshooting problems in this complicated environment. This business white paper points to the eight important features IT professionals should look for in an external service provider.
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