Project Management

Consolidating Oracle Siebel CRM Environments With High Availability on Sun SPARC Enterprise Servers

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Executive Summary

Founded on a service-oriented architecture, Oracle! Siebel Customer Relationship Management (CRM) software allows businesses to build scalable standards-based applications that can help to attract new business, increase customer loyalty, and improve profitability. As companies deliver more comprehensive and rich customer experiences through CRM tools, demand can scale rapidly, forcing datacenters to expand system resources quickly to meet increasing workloads. Datacenter resources can be scaled horizontally (with more servers added at each tier), vertically (by adding more powerful servers), or both. As servers are added at Siebel Web, Gateway, Application, and Database tiers, a frequent result is server sprawl. Over time, this can result in negative consequences - greater complexity, poor utilization, increased maintenance fees, and skyrocketing power and cooling costs.

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