Business Intelligence

Context-sensitive Business Process Support Based on Emails

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Executive Summary

In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enterprise systems for a successful business process management. However, these systems are not appropriate for SMEs, which are the most common enterprise type in Europe. Thus, the European research project Commius addresses the special needs of SMEs and characteristics of email communication, namely highly flexibility and unstructuredness. Commius turns the existing email-system into a structured process management framework.

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